Nolan Group Warranty Claim
All products supplied by the Nolan Group are covered with the formal manufacturer’s warranties. All final decisions regarding repairs and replacements are made by the manufacturer. Warranty does not cover damage caused to products caused by improper installation.
The customer must provide the original invoice and details regarding the warranty claim must be sent to [email protected] before the product in question is returned. The Nolan Group will not accept any returns without prior arrangement. All products are required to be inspected before any repairs or replacements are considered. All products must be returned in their original condition.
Nolan Group Fit For Purpose Statement
The Nolan Group’s products are specifically designed to be used for the recommended purpose, and are guaranteed to be supplied free of defects.
‘Free of Defects’ means that the product meets its published description and technical specification, and is homogeneous in appearance after allowance for minor variance that is inherently the result of the manufacturing process.
The Nolan Group further warrants that the product has performed satisfactorily when used in its design context in the temperate climatic conditions experienced throughout Australia.
‘Satisfactorily’ means with continued but gradually diminished utility over its expected life, due to the unavoidable effects of Ultra-Violet Radiation and weathering, such as colour variation, strength loss, and dimensional change. Extreme climatic conditions, particularly high temperature and humidity, may accelerate the inevitable product degradation.
‘Expected Life’ is at least the period covered by warranty, provided the product is installed properly, and cleaned and maintained as recommended.
